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Hilton C. Buley Library


Library Help and Tutorials: Home

Where to find help in the library, online and in person, including database tutorials, guides to off campus access, and more

Library Help Guides

Other Online Resources

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More Help

If you need more help, contact the Reference Department by phone (203-392-5732) or email, or request a One on One Instruction Session with a librarian.

PDF's not opening?

So far, this problem is mostly on Firefox in the Mac, and on iPads.

Firefox on Mac: If PDF's are not opening in EBSCO or other databases, in the menu bar, try installing the Schubert-it PDF plugin, which is free for educational use. This is the plugin that EBSCO is currently recommending for the Mac.

iPad: Try the Puffin browser or another alternative browser. The default browser (Safari) may only show the first page of a PDF.

Additional PDF plugin issues are caused when the Adobe plugin (which doesn't work properly in some browsers) updates and resets to the default PDF reader. In Firefox, go to Tools and Add ons. Choose Plugins and disable the Adobe PDF plugin.

On Windows computers, older versions of Adobe Acrobat Reader may not display properly. Keep the Reader updated for performance and security reasons!

Subject Guide

Reference Librarian

You may also contact individual librarians via the One-on-one Instruction Request form.

Reference Desk
1st Floor, Buley Library
txt: (203) 490-0756

Database access problems

If you are ON CAMPUS and having trouble using the databases, try these "Unproxied" databases links.

If you are OFF CAMPUS:

1) Log in to (campus network/MySCSU/Blackboard login)

2) In the box on the upper right, type and click Browse. 

OPTIONAL: You can also click the + symbol to the right of Web Bookmarks, and add a direct link to the library.

3) Generally, when there is a problem, a link to this page will be placed on the library homepage. (This page is also available under Help.) Click through and follow the instructions for ON CAMPUS access.

Note: Viewing will likely be slow, and some links may not work at all, due to the restrictions of the Remote service.
If the power goes out on campus, the Remote server may also go down.