The mission of Hilton C. Buley Library’s Reference Department is to provide quality reference service to the University community in a professional and timely manner, to develop and maintain a collection of print and electronic resources that support the learning, teaching and research needs of the university, and to instruct individuals, groups, and classes on the retrieval and effective use of information sources.
In order to provide quality reference service to the University community, the Reference Desk is staffed by a reference librarian most (not all) hours the library is open. Reference librarians use the most effective innovative and traditional techniques in providing information, and instruct patrons in the value and use of the library's collections. The department recognizes that patron information needs and demands require that Reference staff members possess substantial capabilities and competencies and will strive to serve patrons with knowledge, alertness, accuracy, and speed.
The basic objective of the department is to provide direct support of the University curriculum through answering the research questions of patrons and by providing current, easily-accessible materials to answer those queries. In meeting the patron needs, the Reference Department follows standards presented in "Information Services for Information Consumers: Guidelines for Providers", prepared by the American Library Association in June, 1990. The department regularly reviews its guidelines for both the subject scope of the Reference Collection and the types of materials included in it. Also, it aims to set procedures for acquiring new materials and for weeding the collection to ensure the development and maintenance of a complete, current, and convenient Reference Collection.