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Hilton C. Buley Library


Library Help and Tutorials: Home

Where to find help in the library, online and in person, including database tutorials, guides to off campus access, and more

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More Help

If you need more help, contact the Research & Instruction Department by phone (203-392-5732) or email, or request a One on One Instruction Session with a librarian.

PDF's not opening?

So far, this problem is mostly on Firefox in the Mac, and on iPads.

Firefox on Mac: If PDF's are not opening in EBSCO or other databases, in the menu bar, try installing the Schubert-it PDF plugin, which is free for educational use. This is the plugin that EBSCO is currently recommending for the Mac.

iPad: Try the Puffin browser or another alternative browser. The default browser (Safari) may only show the first page of a PDF.

Additional PDF plugin issues are caused when the Adobe plugin (which doesn't work properly in some browsers) updates and resets to the default PDF reader. In Firefox, go to Tools and Add ons. Choose Plugins and disable the Adobe PDF plugin.

On Windows computers, older versions of Adobe Acrobat Reader may not display properly. Keep the Reader updated for performance and security reasons!

Subject Guide

Research Librarian's picture
Research Librarian

You may also contact individual librarians via the One-on-one Instruction Request form.

Research & Information Desk
1st Floor, Buley Library
txt: (203) 490-0756